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In the Devices and Printers windows look for your HP printer.In Windows, search for and open Devices and printers.In Windows, search for and open Programs and features.Uninstall the printer software using the steps below.

I recommend you to try the steps and install the driver from the below link and check if that solves the issue. Need assistance in fixing the installation issues. I came across your post and would like to help.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Yes, it does give you two options: propose intervention or resolve the issue on its own. If the tool ‘thinks’ that it needs user intervention, it will propose such a thing. When the tool does this, it should have solved the problems related to the software. There are several options and picks, so you are free to choose one and you won’t be limited to only one pick. Once you do it, you are given different kinds of options to take. How the Tool Worksīasically, you need to choose which device or item that this tool needs to investigate. In fact, you can also find various trusted sources where the tool is available for free like on FileHippo and the result is pretty solid. You don’t have to spend a dime to download it.

The great thing about this HP print and scan doctor is that it is free. In the event that the product isn’t included within the list, you can always restart the detection stage. Afterward, you can choose the printer that you want to troubleshoot. When you activate this tool, there will be a short extraction process for the temporary files. When you are installing your printer, you may have to connect it to the network or local device. You basically need to download the tool so you can learn about various troubleshooting issues. HP Print and Scan Doctor About HP Print and Scan Doctor in General In case you find connectivity, scanning, or printing problem, you only need to consult this tool and be thorough. With this tool, you won’t have to worry about anything anymore. It is quite common that HP printer users encounter scanning and also printing problems. Despite the change of name, the function remains the same – which is to help users diagnose many printing issues. It was previously known as HP scan diagnostic utility. Whenever you have problems with your HP printer, the HP print and scan doctor can actually help.